NurolBank

Frequently Asked Questions

What are Bills and Bonds?

1: Financial Bills and Private Sector Bonds are debt securities issued by banks or joint-stock companies to meet their financing needs. It can be exported at a discount or with coupon payment. Investors investing in Private Sector Bonds and Financial Bills take the risk of the issuer institution.

Commercial Bills and Private Sector Bonds can be bought and sold in the secondary market.

2: Treasury Bills and Government Bonds are government domestic debt securities issued by the Turkish Treasury. Government Bonds with a maturity of 1 year and long maturities from the date of issuance; Those with a maturity of less than 1 year are called Treasury Bills. In the second-hand market, purchase and exchange transactions can be made before maturity.

What is Eurobond?

It is a suitable investment tool for investors who want to invest their savings in foreign currency in the long term. Since they are long-term investment instruments, they are sold with coupons.

These are debt instruments obtained from foreign countries, generally issued abroad in USD and EUR in order to provide financing by states and companies.

What are mutual funds?

There are investment portfolios consisting of different capital market instruments such as repo, bonds and stocks. Investment funds can be converted into cash easily and quickly. Value date may be applied to the purchase and sale of some investment funds.

What is Forward?

Forward contracts are contracts that stipulate the purchase or sale of a specific asset at a future date at a predetermined price and quantity. Therefore, the transaction and maturity amount can be determined according to need.

It is a forward transaction used to manage exchange rate risk and obligations must be fulfilled at the end of maturity.

What is swap?

Swap transactions, preferred by individuals and institutions aiming to manage cash flow and interest liabilities, are contracts that contain commitments of two parties to pay each other in certain periods. The relevant contract must include the definition of the assets that will change hands, the fixed or variable interest rate to be applied and the payment dates.

What is an option?

They are forward transactions that allow the purchase/sale of an underlying asset determined on the transaction date, to be exchanged at a future date, at a price determined on the transaction date. In Option Transactions, the parties are called option buyer and option seller. The option buyer obtains a right to carry out the relevant purchase or sale transaction in return for the Option Premium he pays. The option seller assumes the obligation to carry out the relevant transaction in case the option is exercised in return for the Option Premium it receives.

What is a Lease Certificate?

It refers to the security issued by the asset leasing company in order to provide financing of all kinds of assets and rights and which ensures that its owners have rights in proportion to their shares of the income obtained from this asset or right. Lease certificates traded on Borsa Istanbul can be bought and sold in these markets.

What is repo?

Repo is the process of selling a fixed income security with a commitment to repurchase it on a predetermined date. Repo is a fixed income investment instrument and in order to carry out a repo transaction, it is necessary to have an account in our bank. Investments can be made with maturities starting from 1 day.

What is Mail Order?

If the card holder wants to buy goods and services or make any payment without going to the workplace, it is a payment process made by mail, telephone or fax by giving the necessary information to the member business as an instruction.

What is the payment due date on a credit card?

It refers to the last day on which the card holder can pay the period debt or the minimum amount due without delay.

What is the term debt on a credit card?

It refers to the sum of the balance of debit and credit records created until the statement date and the balance of the previous account statement.

What does the minimum amount on a credit card mean?

It refers to the minimum amount that must be paid for the period debt.

What are credit card fees?

Credit Card Fees; It is the expense collected for the operation of the system that allows the cards to be used 1 hours a day, 7 days a week, in order to ensure the continuity of the advantages such as installments and discounts we offer to our customers and to maintain their quality, as well as the services we offer to our customers for 24 year (statement, limit, assistance services, etc.). This practice, which is clearly included in the Banking Transactions Agreement, is completely within the framework of legal regulations.

What should I do to increase my credit card limit?

You can request a credit card limit increase via the relevant bank's internet banking, mobile banking or call center.

What is the Account Cutting Date?

The cut-off date is the date range within which the credit card holder is required to pay for the purchases made during the period. Credit cards allocated according to the person's request have a certain cut-off date. The purpose here is that the person can choose the date to make the payment according to the time of the monthly income payment.

Who determines the Account Cutting Date?

Account cut-off date; It is determined by the bank after the card is activated. However, credit card holders can arrange these dates according to their own payment times.

My credit card application was rejected, what is the reason?

Credit card requests are evaluated in line with the criteria established within the framework of the banks' credit policies. If the evaluation result is below the values ​​required for a positive response to the credit card or loan request, such requests cannot be met. If there is rejection information shared with you, there is no different action that can be taken.

Where to See Credit Card Usage Details?

The bank provides a credit card statement detailing the expenses made during the month. The cut-off date is determined on the day the credit card application is made. Monthly debt payment is made within this date range. Since millions of card holders have a cut-off date on the same day and the system automatically performs this process, the exact cut-off time cannot be determined.

What Happens If Credit Card Debt Is Not Paid?
  • The credit card whose minimum payment is delayed 3 times during the calendar year will be closed for cash use.
  • A credit card that does not make minimum payments three times in a row will be completely closed for use.
  • Payment of the entire period debt to reopen the closed credit card for use
What is the Minimum Payment Amount of a credit card?

The minimum payment amount is the part of the monthly debt that must be paid as a result of expenses made with the card until the payment due date. If the minimum payment specified in the statement is not made, the debt will be delayed in accordance with the agreement made with the bank. How much minimum payment should you make on your credit card? minimum payment amount calculation Learn from our tool.

Credit Card Minimum Payment Amount Calculation

*This table Regulation on Bank Cards and Credit Cards It was created according to the minimum payment amount and conditions determined by Note:  With the decision of BRSA dated 09.06.2022, the credit card minimum payment limit was determined as 25% of the period debt for credit cards with a limit below 20 thousand TL, and 25% of the period debt for credit cards with a limit above 40 thousand TL.

Credit Card Installment Cash Advance Calculation Credit Card Limit Calculation Credit Card Installment Calculation 2023 Credit Card Delay Interest Calculation 2023

Sample calculation tables;

Can you set a separate limit for your additional credit card?

You can define the part of your limit as an additional credit card limit.

Where can I create/change my credit card password?

You can do this through banks' internet banking, mobile banking, call center or ATMs.

What is Password Mobile?

Şifre Mobile application is an additional security application that you will use when logging into the Internet Branch and confirming transactions. In order to use ŞifreMobil, you must log in to the Mobile Platform at least once. Password Mobile is available on the login page of the Mobile Platform. In order to generate your one-time password on the PasswordMobile page, you will need to enter the PIN you have previously determined. If you enter the PIN, your one-time password will be generated. If you forget the PIN you previously determined or if there is a problem with your activation, you can follow the steps by clicking the Forgot PIN or Renew Activation buttons on the screen. If you do not have ŞifreMobil, you can apply from the Security/Settings>ŞifreMobil menu in the Internet Branch or from our Call Center. If you wish, you can change your preferred login method from the Internet Branch Security/Settings>Preferred Login Method menu.

I am not receiving my password SMS, what can I do?

If you cannot receive SMS, your problem may be due to device, operator or number change. The main reason for device-specific problems is the blockage previously placed on the Nurolbank sender via the device or GSM operator, and when this blockade is removed, SMS can also be transmitted. You can contact your GSM operator for technical support on how to remove the blockage. If you have recently changed your mobile phone number, you can complete your transaction at our nearest branch to add a new mobile phone number.

I will log in to the Internet Branch for the first time, I do not have a password, what can I do?

If you are going to get a password for the first time, you can get a new password with just your card information by clicking the "Instant Password" button. If you do not have a card, you must obtain a password from our nearest branch.

What is e-commerce (Electronic Commerce)?

Electronic commerce; The production, advertising and sale of goods and services are carried out on the internet in a secure environment.

In this context, it is an environment where physical borders disappear for consumers and they can access products and services with a single click. It is a platform that offers marketing and sales opportunities for companies.

Features

  • Any company that wants to sell online by credit card can benefit from this service.
  • NurolBank acts as a payment intermediary for companies that want to sell online.
  • With the e-commerce system, where necessary security measures have been taken for both card holders and companies, companies can make online sales with customer credit cards.
What is 3D Secure (Secure Shopping Platform)?

In this system developed by Visa and Mastercard in order to increase the security of online shopping; During the payment process, the card holder is directed to the website of the bank that owns the card, and the confirmation process is carried out with a single-use password on the mobile phone registered in the bank system. When your card information is intended to be used by other people, you ensure that your customers shop securely electronically, as the payment transaction is made with the password sent to the card holder's mobile phone registered in the bank. The application of the system prepared for the use of Visa credit cards is called "Verified By Visa", and the application prepared for the use of Mastercard credit cards is called "SecureCode". No additional fee is required to activate this system.

What is SSL (Secure Sockets Layer)?

It is an acronym consisting of the initials of Secure Sockets Layer. It is an encryption method developed to protect personal information sent during shopping. (The strength of the encryption method depends on the length of the key used.) The entered credit card information is encrypted with the coding method and reaches the web server at the other end. There are keys that perform encryption between the browser you will use and the web server of the site you are connected to. SSL private keys are internationally secured and their contents are specified within the framework of SSL protocols.

What is a Secure Payment Page?

The secure payment page is a payment page prepared by NurolBank for common use by companies that do not have SSL.

Thanks to the secure payment page, it is possible to ensure the security of the shopping without the need to make any security definitions on the Virtual Store's server. Member businesses using the NurolBank Secure Payment page are not required to obtain an SSL certificate for the Virtual Store site.

Secure Payment Page can be used in Turkish/English and encrypted/non-password transactions, no additional fee is charged for this service.​